FAQ

Yes, we ship to most countries in the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

All products purchased from our website may be returned or replaced within 30 days of purchase for a full refund less shipping costs, no questions asked. International return orders may be subject to return shipping fees. To initiate such a return please contact us.

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

To download the user manual of Wickedbone, please click here. For the quick start guide, please check this link: Quick Start Guide.

Q: Is Wickedbone built for strong chewers?

A: The body, cover, and tires are made of FDA food-grade polycarbonate which is toxic-free and safe for dogs. But it is not quite suitable for heavy chewers.

Q: Where can I download the app?

A: Search 'Wickedbone' in the iOS app or Google Play store. Or you can scan the QR code in your user manual.

Q: How can I connect the bone with my phone?

A: After downloading the app to your phone, charge your Wickedbone by connecting it to the USB port and then unplug it. Then open the app and touch it to connect.

You can contact us through our contact page! We will be happy to assist you.