Return & Refund Policy

At InterPet™️, we strive to ensure your satisfaction with our pet products, including the Wicked Ball and Wicked Bone. If for any reason you are not completely satisfied with your purchase, we offer a 30-day return and refund policy to provide you peace of mind.

1. Eligibility:

To be eligible for a return and refund under this policy, the following conditions must be met:

• The item must be in its original packaging and in unused, like-new condition.
• You must initiate the return process within 30 days from the date of purchase.
• Proof of purchase, such as a receipt or order confirmation, is required.

2. Return Process:

To initiate a return, please follow these steps:

• Contact our customer support team at support@interpet.com within 30 days from the date of purchase to request a return authorization.
• Provide your order number and a brief explanation of the reason for the return.
• Our customer support team will provide you with instructions on how to return the item, including the return shipping address.

3. Return Shipping:

You will be responsible for the cost of return shipping unless the return is due to an error on our part, such as a defective or damaged item. We recommend using a trackable shipping method and insuring the package to ensure its safe return to us.

4. Inspection and Refund:

Once we receive the returned item, our team will inspect it to ensure that it meets the eligibility criteria outlined above. If the return is approved, we will process a refund to the original method of payment within 5-7 business days.

5. Refund Amount:

The refund amount will be equal to the purchase price of the item, excluding any shipping charges or additional fees. Please note that refunds may take longer to appear on your account depending on your bank or credit card provider.

6. Exclusions:

This return and refund policy does not apply to the following:

• Items that are not purchased directly from InterPet™️ or our authorized retailers.
• Items that are damaged due to misuse, neglect, or improper handling.
• Items that are returned after the 30-day return period has expired.

7. Contact Us:

If you have any questions or concerns about our return and refund policy, please contact our customer support team at support@interpet.com. We are here to assist you and ensure your satisfaction with our products.

By making a purchase from InterPet™️, you acknowledge that you have read, understood, and agreed to our 30-day return and refund policy as outlined above. We appreciate your trust in us and are committed to providing you with high-quality pet products and exceptional customer service.